Geolocation Help

We want you to have a great time whenever you play at ResortsCasino.com and we want to help you get online quickly. Under New Jersey law, you need to be within state lines to enjoy everything we have to offer. We use geolocation technology to make sure you're physically present in New Jersey. On your PC or Mac, it's a simple browser plugin that's really easy to install, and you only need to set it up once. On your mobile device, you're good to go from the start, as long as Location Services are turned on. 

Having trouble with geolocation? We're here to get you set up. Please check out our FAQs below and watch our quick geolocation video. If you're still having issues with geolocation, check out our FAQs below first. If you still need help contact [email protected].

Geolocation FAQs

Why do I need the geolocation plugin?
ResortsCasino.com lets you play from anywhere in New Jersey, but you need to be within state lines to play. It's the law. The geolocation plugin does a quick check to make sure you're in New Jersey when you play.  

Where do I get the plugin from?
When you load a real money game for the first time, the geolocation plug-in will begin to download.  You'll need to have pop-ups enabled.

I've enable pop-ups, but the geolocation plugin didn't install. What's going on?
Don't worry. Just copy and paste this link into your web browser: CLICK HERE. Then, follow the on-screen instructions to set up geolocation. 

I've downloaded the plugin, but it's asking me to download it again. Why?
It's possible the plug-in didn't finish installing, an error during installation, or you might be using an unsupported browser.  We recommend Google Chrome. If you're still having trouble, make sure your security software isn't blocking you from installing browser plugins.

I'm using Google Chrome and I've installed the plugin but it's still not working.
Make sure the plugin is enabled for use. If you're using Google Chrome, type chrome:\\plugins into your address bar, and then make sure the Always Allow box next to the GeoComply plugin is checked.

I don't see the plugins listed in the Google Chrome plugin settings.
It's possible that you downloaded the plugin but didn't yet install it. If you're using Google Chrome, click the little wrench symbol at the top right of the window. Then, click Download to see a list of everything you've downloaded. Just double-click the geolocation plugin file to start the install.

How do I enable pop-ups? 
On Google Chrome, here's how to enable pop-ups:

1) Click the alert icon that appears in the right of the address.
2) Select Always allow pop-ups from....
3) Click Done.

Don't see an alert icon? Follow these steps:

1) Copy our web address.
2) Click the Chrome menu (the three horizontal lines in the top-right corner of the browser).
3) Click Show Advanced Settings at the bottom of the list.
4) Select Privacy and then click Content Settings.
5) Scroll down to the Pop-ups section and click Manage Exceptions.
6) Paste our web address into the Hostname Pattern box.
7) Click Done.

Using Internet Explorer? Here's how to enable pop-ups:

1) Copy our web address.
2) Click Tools or the small cog symbol if you're using the latest version of Internet Explorer.
3) Select Internet Options.
4) When a new small window pops up, click the Privacy tab at the top.
5) In the Pop-up Blocker section, click Settings.
6) Paste our web address into the box that says Address of website to allow.
7) Click Add. 

Using Firefox? Here's how to enable pop-ups:

1) Copy our web address.
2) Click on the Firefox menu.
3) Select Preferences.
4) Click Content panel and go to Block Pop-up Windows.
5) Select Exceptions.
6) Paste our web address into the box.
7) Click Allow.

Using Safari?
Just press Command + Shift + K while on a site to bring up your pop-up preferences.

Still need assistance?
We're standing by to get things started.  Contact us by clicking the Chat button on the bottom right of  your screen, by phone at 1-844-990-4263 (toll free), or email at [email protected].