BANKING | RESORTS PLAY+ CARD

Love credit cards? Love having total control over your money? Then you're going to love the new Resorts Play+ Card.

The Resorts Play +Card is just like a prepaid card, only better. You can use it to shop everywhere Discover^® is accepted, online and off. But unlike a regular prepaid card, you can also use it to get paid when you win online.

Just load your Resorts Play+ Card using your Visa, Mastercard, Discover Card, or even your bank account! Then use your loaded card to deposit to your ResortsCasino.com account. When you win, you can get paid quickly by withdrawing your money back to your ResortsCard.

It's the only card of its kind. And it's only available at ResortsCasino.com.

What are the benefits of the Resorts Play+ Card?

• Huge transaction success rate - If your bank isn't set up to support online gaming transactions, don't worry. Your Resorts Play+ Card is designed to get you to the virtual casino floor quickly. 
• No credit limit - The spending limit is determined by how much money you have on the card.
• No credit check - The card is yours with just a few pieces of information.
• Use it pretty much anywhere - The Resorts Play+ Card is available everywhere Discover^® is accepted.
• Works at ATMs on the PULSE® and NYCE networks. You can withdraw money from your card at thousands of ATMs.

This card is issued by Sutton Bank MEMBER FDIC pursuant to a license from Discover Network.  Discover and the Discover acceptance marks are service marks used by Sutton Bank under license from Discover Financial Services. 

Frequently Asked Questions

What is the ResortsCasino.com Play+ Card?

ResortsCasino.com Play+ Card is a convenient, secure, cashless payment option that lets you fund your online casino account at ResortsCasino.com.  A ResortsCasino.com Play+ account is the smartest way to play.  Start using your account immediately.  Access your winnings instantly.  Use it everywhere Discover® is accepted.

How do I sign up for the Resorts Play+ Card online?

1. Sign into your account at Resortscasino.com.
2. Go to the Cashier.
3. Click Add New (you'll see it next to the Resorts Play+ Card funding option).

You'll be asked for a few pieces of info, like your Social Security Number and date of birth. You'll also be asked to verify your mailing address and agree to the Terms & Conditions. If everything looks good, go ahead and click Enroll.

As soon as you're registered, you can add money to your account using a credit card or debit card. We'll send out your personalized card within 14 days of funding your ResortsCard account.

Can I sign up for the Resorts Play+ Card in person?
Definitely. Just visit the Casino Cage at Resorts Casino Hotel in Atlantic City. Be sure to bring your photo identification with you. 

How do I fund my Resorts Play+ Card with a credit or debit card?

1. Log into your ResortsCasino.com account.
2. Click Cashier.
3. Choose the Resorts Play+ Card funding option.
4. Enter your credit or debit card number, along with the security code and expiry info.
5. Enter the amount you'd like to deposit.
6. Click Add Funds.
7. Verify that everything looks good.
8. Click Fund My Account.

Keep in mind that the address tied to your debit or credit card must be the same as the address tied to your Resorts Play+ Card. Fees may apply to your payment method. See Terms & Conditions for all the info. 

Why was my credit or debit card declined when I tried to make a deposit?
The most likely reason is that your information doesn't match. The address on both your Resorts Play+ Card and the card you use to fund your Resorts Play+ Card must be the same. We recommend getting in touch with your bank to confirm that the information they have on file is correct. If you need help, get in touch with us at [email protected]. 

Can I deposit using a credit or debit card on a set schedule?
To protect your personal and financial information, we’ll never take money out of the accounts you use to fund your Resorts Play+ Card unless you instruct us to. Therefore, you’ll need to manually make a deposit each time you want to fund your Resorts Play+ Card.

Can I transfer funds to or from my bank account?
Absolutely, but it takes a bit of setting up first. Here's how to get started:

1. Log into Resorts.mycardplace.com.
2. Click Load Funds.
3. Click My Bank Accounts.
4. Click Bank to Card Account.
5. Enter your banking info.
6. Check the box to accept the Terms & Conditions.
7. Click Register.

Once you're done, we'll deposit two tiny payments into your bank account. These are small amounts and should arrive in your account in a few business days. Once you verify these amounts with us, your bank account will be ready to use.

I've set up my bank account. How do I transfer funds?

1. Log into Resorts.mycardplace.com.
2. Click Load Funds.
3. Click My Bank Accounts.
4. Click Bank to Card Account.
5. Enter your account info and the amount you'd like to transfer.
6. Select the frequency for transferring the money.
7. Click Transfer.

Remember, it could take 5-7 business days for the first transfer to arrive, but subsequent scheduled transfers will make their way to your account in 5 business days from the scheduled date. 

How do I transfer funds from my Resorts Play+ Card to my ResortsCasino.com account?

1. Log into your ResortsCasino.com account.
2. Click Cashier.
3. Go to the Resorts Play+ Card funding option and click Deposit.
4. Enter the amount you'd like to transfer to your ResortsCasino.com account.
5. Click Continue.

Remember, you can transfer up to your remaining Resorts Play+ Card balance into your Resortscasino.com account.

How do I transfer funds from my ResortsCasino.com account to my Resorts Play+ Card? 

1. Log into your ResortsCasino.com account.
2. Click Cashier.
3. Go to the ResortsCard funding option and click Withdraw.
4. Enter the amount you'd like to transfer to your Resorts Play+ Card.
5. Click Continue. 

What are the monthly fees for my Card?
There are no monthly fees associated with your Resorts Play+ Card, but please be sure to read the Terms & Conditions for all fees associated with using your card.

Can my Resorts Play+ Card be sent to a PO Box?
No. For security reasons, your Resorts Play+ Card can only be mailed out to a physical address.

What's my PIN?
When you first sign up for a Resorts Play+ Card, your PIN is set to the last 4 digits of your Social Security Number.

How do I change my PIN over the phone?
It's simple. Just call 1-877-220-3988 and press 4 after you enter your card number. Then, follow the voice prompts.

How do I change my PIN online?

1. Log into Resorts.mycardplace.com.
2. Go the Additional Services tab on the right side of the screen.
3. Click Change PIN.
4. Enter the current PIN and your new PIN.
5. Click Change PIN.

I forgot my password. How do I get a new one?
Go to Resorts.mycardplace.com and click the Forgot Your Password link, right below the Login button.

 I know my password, but want to change it. How do I do that?

1. Log into Resorts.mycardplace.com.
2. Click the Additional Services tab on the ride side of the screen.
3. Click Change Password/Secret Question
4. Enter your current password and a new one.
5. Click Change Password.

I need to update my personal info, like my address. How do I do that?
For your security, we need proof of your new address. Please scan one of the following documents and email it to [email protected] or fax it to 702-851-4755:

• Driver's License or equivalent state-issued photo ID 
• Utility bill
• Pay stub

The scanned document must have your full name and your new address. 

What do I do if my Resorts Play+ Card is lost or stolen?
Call 877-220-3988 or email [email protected] right away. We'll close your account and send you out a new card right away. Remember, there might be a fee associated with the new card. Please check the Cardholder Fee Schedule for the replacement card fee. We also encourage you to review the Terms & Conditions at Resorts.mycardplace.com for more information on what you're liable for in the event that your card is lost or stolen.

How do I check my Resorts Play+ Card balance?
It's easy to do. Go to Resorts.mycardplace.com 24/7. You can also get free balance alerts sent by email or text. Or feel free to call Customer Service at 1-877-220-3988.

What if I don't agree with my available balance?
It's important to review your recent transactions first. You can check them out at Resorts.mycardplace.com. Don't forget, some transactions might not show up right away if they're pending authorizations. If something still doesn't look right, get in touch with us at [email protected] and we'll sort it all out.

This card is issued by Sutton Bank, Member FDIC.  Discover® and the Discover acceptance marks are service marks used by Sutton Bank under license from Discover Financial Services.